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Experience

Spaceman USA

Denver, CO (Remote) 2022-2023

As one of the largest privately held soft-serve companies, Spaceman is the leader in soft-serve and frozen beverage machine technology and design. With patented quick cooling designs and sleek visuals it is easy to see why they are quickly rising to number one in frozen beverage and soft-serve machines.

Customer Success Manager

Selected Accomplishments, Projects, and Initiatives:

  • Revolutionized client onboarding by completely redesigning and maintaining the process, significantly reducing technical support tickets by over 43% in the first year and improving client engagement and understanding for both new and existing clients

  • Elevated customer adoption rate to over 85% and NPS satisfaction by innovating SOPs and industry-leading techniques, leading to more efficient and effective client experiences

  • Pioneered a user-friendly Mailchimp mailing list, drastically improving the onboarding process, increasing accessibility, and boosting user engagement.

  • Conducted global customer meetings to anticipate market trends and align equipment offerings with future client needs, while also performing regular account health checks, ensuring client expectations were consistently met or exceeded. ​

  • Successfully nurtured and expanded high-profile account relationships, including with celebrities like Gordon Ramsay and Kevin Hart, resulting in enhanced brand reputation and client loyalty.

Ecolink Intelligent Technology

Carlsbad, CA (Hybrid) 2019-2021

A subsidiary of Universal Electronics, Ecolink is a leading developer of wireless security and smart home technology. Directly responsible for management of over fifty direct dealer and distributor accounts including, processing all purchase orders, complaints, returns, billing documents, invoices, shipping, and general questions.

Customer Service Representative/Inventory Specialist

Selected Accomplishments, Projects, and Initiatives:

  • Drove over $3M in quarterly revenue by efficiently managing 50+ dealer and distributor accounts.

  • Enhanced decision-making at the Enterprise level with accurate monthly, quarterly, and annual reports and forecasts.

  • Contributed to product improvement and user satisfaction through valuable feedback during beta testing.

  • Engaged in beta testing, offering valuable feedback for product enhancements which helped strengthen product quality and increased user satisfaction

  • Successfully launched and managed Shopify and Amazon storefronts, optimizing shipping and inventory across three warehouses.

  • Provided consistent and timely support to clients in the US and Europe, collaborating with manufacturing plants in China, Taiwan, and Mexico

Aquaneering Inc

San Diego, CA  2014-2019

A $8 million, privately-held scientific manufacturing company. Directly responsible for managing firm’s daily inventory activities, profit and loss, logistics management, managing key client accounts, staff training and supervision, recruitment, staff performance evaluation, business and partnership development, client relations, and handling a wide variety of special projects.

Inventory Manager

Selected Accomplishments, Projects, and Initiatives:

  • Reduced inventory costs by over $500K per quarter and improved turnover by establishing a just-in-time inventory program.

  • Created and implemented inventory management tools, optimizing stock levels and minimizing shrinkage.

  • Enhanced team performance across and work environment by organizing schedules, meetings, and action plans across three departments of reports.

  • Elevated supply chain and logistics knowledge among staff through quarterly comprehensive training programs and weekly staff meetings.

  • Led annual warehouse inventory audits for over $8M in products, ensuring accuracy and accountability.

Bodhi Animal Hospital

San Diego, CA  2013-2014

General practice small animal hospital with a focus on cats and dogs. Directly responsible for assisting one assigned veterinarian and up to seven others as needed. Duties included animal handling, medication dispensation, client education, pharmaceutical inventory, control substance handling, anesthesia monitoring, euthanasia assistance, record keeping via excel, client relations, and handling front office duties as assigned.

Veterinary Technician Assistant

Selected Accomplishments, Projects, and Initiatives:

  • Promoted to Lead Assistant to assigned Doctor within 3 months

  • Worked with Idexx laboratory equipment to perform all laboratory tests including CBCs, chemistry panels, urinalysis, thyroid, and heartworm testing

  • Verified invoices and requisitioned orders for goods and services

  • Maintained patient records by accurately recording treatments and test results on patient charts and other medical records

  • Worked with clients, scheduled appointments, processed payments, explained pre/post surgery care

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